Guests also enjoy full access to Nuevo Vallarta, only a short ride away. Echte Bewertungen Preisgarantie Preisvergleich Inside the resort cell service was 1-2 bars and 3G. We decided to go for it, and were pleasantly surprised. Just keep an open mind, be honest, and say no if it's not for you! Amazing resort, but the COVID precautions at the sales pitch were disappointing We love the Vidanta Riviera Maya resort. However, when we got there, there was no food delivery from Jade except through app, which has minimal selections. The entry for each of us came to $32.00 USD each. Get directions. This is our 4th time staying at this resort. Enjoy an outdoor pool, a water park, and a spa tub. As always, we had a wonderful trip and will definitely return. Everything about the trip was superb, from the early check-in to the level of cleanliness. Open now: Thu. They use a good video to promote safety but here inside other history they don't help to provide mouth cover and transportation inside the social distance it's gone they put all on the inside transportation they even have less transportation so many people on same car ,they don't care about guest without mouth cover on lobby, before been here I was on other hotel on Cancun hotel zone and they was better, provide Free mouth cover to guest and even alcohol gel on rooms,an also free mouth cover, so Better stay of if you wanted to be secure of covidMore. After that, we were transported to our actual residence. When you arrive at the Cancun airport, head straight outside and look for someone in a bright pink shirt for your transport to the resort. One and Two bedroom units feature a kitchen, dining area, and living room and are fitted with a cook top, microwave, toaster, refrigerator and kettle. We have not been traveling due to COVID and this was certainly a comfortable vacation. Sun. I just would not recommend the sales presentation in general, but definitely not during COVID. Unfortunately the finer restaurants were not open due to covid So we ordered room service most nights. The Vidanta resort experience is one centered around exclusivity and personal space. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Couldn't have asked for a better 7 day trip especially in the middle of the worst pandemic of our lifetime. Seeing the wild animals all over was so much fun. She took time out of her busy schedule to go over the details of our wedding and make sure we were getting the exactly perfect wedding we want! Didn’t bother me, because I sleep with ear plugs. At first, my husband and I asked if we could at least sit at a larger table where there was more distance. The room totally blew us away. Vidanta Riviera Maya is the first resort in Mexico, and one of only 21 companies in the world, to have obtained EarthCheck Master Certification. Beautiful, huge, and super... My husband and I just returned from a week long stay at the Grand Luxxe. You'll find a casual and relaxed environment where everyone in the family can find a favorite activity and their happiness. Around every corner there’s a new show to experience, another sight to see, and a new facet of Mexico to explore. Mayan Palace at Vidanta Riviera Maya, Playa Paraiso: See 5,343 traveller reviews, 4,107 photos, and cheap rates for Mayan Palace at Vidanta Riviera Maya, ranked #10 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. Stay at this resort in Playa del Carmen. The precautions taken on the resort to prevent the spread of COVID made us feel safe and comfortable, until we went to the sales presentation.We own a time share in another company that allows us to trade to stay here, so this time was the first time we agreed to attend the sales presentation. Transport from the airport will drop you off at the central lobby where your luggage is taken from you to be sterilized. Our favorites were closed: Chiranguito, la Cantina and Azur. Jump into the excitement, and when you’re done, relax and refuel beside a sparkling pool—you get to do it all again tomorrow. I am surprised that Vidanta is continuing this as part of their sales presentation during COVID. We love the Vidanta Riviera Maya resort. The lazy river was super relaxing and we really enjoyed spending the day on that. The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso: 5,631 Hotel Reviews, 4,961 traveller photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. Susanna was wearing a mask, but it was below her nose the whole time, and she often pulled it away from her face while speaking. The show draws on the heritage and history of Mexico to weave the story, presented in an intimate dinner theatre in the jungle of the Riviera Maya. Hotels near The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: Find 139,911 traveler reviews, 54,612 candid photos, and prices for 867 hotels near The Grand Mayan at Vidanta Riviera Maya in Playa Paraiso, Mexico. The worst part about the stay was the wait times all over. Around every corner there’s a new show to experience, another sight to see, and a new facet of Mexico to explore. Relax, enjoy and experience a vacation like never before. A Jungle Paradise Built for Luxury Named as one of the Top 5 hotels in Eastern Mexico by Condé Nast Traveler's Readers' Choice Awards, Vidanta Riviera Maya is an experience like no other. All staff are wearing masks, hand sanitizer everywhere, shuttle drivers sanitizing the shuttle after each visitor rides. She made us feel warm and welcome. As part of an ongoing collaboration for the development of multiple entertainment components, … Unterkunft ist am Strand oder genau daneben. We had no problem doing this. Our room was UNREAL. But I wish other guests would be a little more courteous to everyone else around them. Snack on ceviche, savor a juicy gourmet burger, or enjoy a perfectly cooked steak and signature cocktails at one of nearly 20 restaurants and lounges. Dear G546YFlisag :We truly appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. Dear Susana Martínez:Thank you for taking the time to provide us your feedback about your recent stay with us.We regret that your stay was different from what you had expected. Then, you will be transported to the lobby of the particular building you are staying at (Luxxe, mayan, bliss etc) for check in. With live music, captivating theme nights, the high-end relaxation of Jungala, and the magnificent theatrics of Cirque du Soleil JOYÀ, the resort offers much more than just entertainment. He made certain everything went smoothly for us ( we had a small snafu to start). Learn more. Amenities and More. The best way I can describe it is like being in a Jurassic Park movie while taking Indiana Jones tram rides throughout the property. Using the trams on the property is fun, but can be excrutiating on the waits. The parking has also changed since we have been here last. Free Wi-Fi. This was our first time staying at the Grand Luxxe, and it definitely lives up to its reputation and name. 48 Carretera Cancún-Playa del Carmen Riviera Maya, Quintana Roo 77710 . What a great little touch. When Susanna approached us again, she was clearly irritated. We felt VERY SAFE the entire time. We are grateful for your preference as we always like to welcome back guests.On the other hand, it is disappointing to learn that your experience at the sales presentation was not satisfactory. God bless her!I really hope this review helps those of you concerned with how it “really” is at the resort right now. The Vidanta Resorts App allows you to get the most out of your vacation. 05 / Dec / 2019 . Unfortunately, Orlando wasn't working our last day so we didn't get to say goodbye - but if you see this, YOU WERE THE BEST!!! Vidanta Riviera Maya is home to your perfect vacation with gigantic pools, boutique shopping, and fantastic activities for the whole family. There was plenty of room at the beach, pool, and outdoor restaurants to stay at an appropriate safe distance. Located within the Riviera Maya Resort Vidanta, this restaurant specializes in French-inspired fare served with Parisian flair in elegant surrounds. But I have to say they did an amazing job making us feel safe. Once we arrived at the resort, check in was a process, but everything went smoothly. We traveled via Delta from PHL with a layover in ATL. Entertainment. Suites at Mayan Palace Vidanta Resort Riviera Maya, Puerto Morelos, Mexiko mit vielen Fotos. People were dancing around, likely with their family members. This was the only time on the resort that I felt like I didn’t have the ability to keep our distance. The entire staff was amazing. When is your next trip to Vidanta? On our second day, we asked for Jose and he accommodated us to a great spot and we felt at home. We took my daughter for her Sweet 16 and we had a wonderful time. When we got tired we went back to our cabana that we had rented. Ricardo, a bellman at the GL main lobby, always knew our name, same with Ricardo, the GL concierge in our building.Anselmo, Orlando and German at Beach club — great service everyday including day it POURED from 10am-3pm. It was Mexican Kermes at Salem. Popular attractions Maroma Beach and Tres Rios Ecopark are located nearby. Grand Luxxe at Vidanta Riviera Maya Features. After that, we were transported to our actual residence. He even checked in throughout the week to see how our trip was going and asked if we needed anything.The resort was beautiful and even though only half of the restaurants were open (they had just reopened due to Covid-19) the food was great. Cirque Du Soleil JOYÀ Spices Up The 6th Season at Vidanta Riviera Maya. They did not wear masks, we wore our cloth masks. The resort is incredible. Mexico does not require any testing, either, and there were no quarantine requirements before or after leaving the country. Every employee was friendly and helpful, especially Julian. It seems that they are starting to remove some of the rocks from the beach to make it easier to get into the water. You will be given hand sanitizer constantly, and the buildings also have a mat you step on to sanitize your shoes before entering. She is a gem and went out of her way to make sure we had everything we needed. There was a short form to fill out between ATL and Cancun but other than that, no COVID holdups. We encountered zero issues while traveling. Then, you will be transported to the lobby of the particular building you are staying at (Luxxe, mayan, bliss etc) for check in. more. You will be asked to attend a timeshare presentation. The cabanas started off at 52.00 for the basic cabana then for the luxury option it was about $220.00 USD. Learn More . 48, 77710 Riviera Maya, Q.R., Mexico, 77710 Puerto Morelos, Mexico – Show map +40 photos Located in Puerto Morelos, 1.6 mi from Playa Maroma, RM, The Mayan Palace Suites, Vidanta in Riviera Maya provides accommodations with a restaurant, free private parking, a fitness center and a bar. Wed. Open 24 hours. On first meeting our sales person, Susanna, she extended her hand for me to shake. The precautions taken on the resort to prevent the spread of COVID made us feel safe and comfortable, until we went to the sales presentation. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,263 traveler reviews, 1,185 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. Let me be clear, ALL OF THEM wore masks. When you arrive at the Cancun airport, head straight outside and look for someone in a bright pink shirt for your transport to the resort. The slides and the wave pool were also quite enjoyable. Travellers' Choice Vidanta Riviera Maya is home to your perfect vacation, where Mexico’s exquisite beauty meets true luxury. Located in Puerto Morelos, 1.6 mi from Playa Maroma, RM, The Mayan Palace Suites, Vidanta in Riviera Maya provides accommodations with a restaurant, free private parking, a fitness center and a bar. Image of cloud, bliss, restraunt - 47808603 They took your temperature as you arrived at the airport and got your bags.Temperature checks at the resort were on arrival and at “specialty” places like Jungala, Nectar/Joya or the spa.We normally get groceries at Mega once we arrive, but we did not feel comfortable doing that this time. We spent two full days at The Beach club and we received stellar service. Allow yourself to be mesmerized by the story of an alchemist and his granddaughter seeking out the secrets of life. We were the only people there. One and Two bedroom units feature a kitchen, dining area, and living room and are fitted with a cook top, microwave, toaster, refrigerator and kettle. We visited the new water park, Jungala, and did a couple of excursions.My family and I look forward to returning for another vacation. Eduardo, our waiter, and Raphael, the pool bartender, were amazing and helpful. This year, various forms of violence have plagued Mexico’s iconic Riviera Maya, which includes famous spots such as Cancún and Playa del Carmen along the Atlantic Ocean. Fri. Open 24 hours. Upon arriving they “required” the resort fees up front, I thought nothing of it initially. Vidanta, you never disappoint and cannot wait to be back. Mayan Palace at Vidanta Riviera Maya, Playa Paraiso: See 5,356 traveller reviews, 4,113 user photos and best deals for Mayan Palace at Vidanta Riviera Maya, ranked #10 … Some people sat at the pool bar in the water, but not on the chairs. Among the various facilities are a garden and a terrace. It was nice. We don’t mind the walk, as you can see a lot of different things while you walk along the paths. The only options that was open everyday Salum and Havana Moon. Executive chefs Denis Kistenev and Argel Mu oz helm a creative menu that includes salads, soups, French toast, quiches, seafood cuisine and gourmet entrees. Mexico does not require any testing, either, and there were no quarantine requirements before or after leaving the country. Had to escape LA for a week and Vidanta made our trip amazing. The hotel was at a 25% capacity and therefore we could allow separation. Grupo Vidanta, Owner at Grand Luxxe at Vidanta Riviera Maya, responded to this review. Specific staff kudos: Head waiter at Quinta got hockey game on TV at Salum (different restaurant!). The other times we have been here, it’s been a trick to get in. Popular attractions Maroma Beach and Tres Rios Ecopark are located nearby. - Book great deals at GRAND BLISS, VIDANTA, RIVIERA MAYA. Limited beach club menu and it is not the Chiranguito menu. Hotels near The Bliss at Vidanta Riviera Maya, Playa del Carmen on Tripadvisor: Find 112,822 traveller reviews, 55,213 candid photos, and prices for 30 hotels near The Bliss at Vidanta Riviera Maya in Playa del Carmen, Mexico. When exiting, there will be a million people trying to talk to you. This was our 6th visit here in the last 4 years, so we obviously enjoy it. From gigantic pools, boutique shopping, multiple world-class restaurants and unbelievable spas to a Jack Nicklaus golf course, beach games, … To us, all of this is 100% reasonable and understandable during the pandemic. Wish we could have stayed longer. This is a plus. Open 24 hours. Then, you will be transported to the lobby of the particular building you are staying at (Luxxe, mayan, bliss etc) for check in. When exiting, there will be a million people trying to talk to you. Mariachis and dancers/dancing... they were in the large open area on the sand. Dear Scottraymond03:Dear Scottraymond03 :MNWe regret the inconvenience experienced with the deposit. They were about 10 people deep surrounding the band. Book The Grand Mayan at Vidanta Riviera Maya, Playa Paraiso on Tripadvisor: See 5,641 traveler reviews, 4,975 candid photos, and great deals for The Grand Mayan at Vidanta Riviera Maya, ranked #8 of 10 hotels in Playa Paraiso and rated 4 of 5 at Tripadvisor. 2 Bedrooms Master Suite Within Grand Bliss Riviera Maya by Vidanta, Playa del Carmen 2 Bedrooms Master Suite Within Grand Bliss Riviera Maya by Vidanta, Playa del Carmen See all properties Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. If you're getting a rental car (highly recommended to do area trips to cenotes, ruins, groceries, snorkeling, etc), plan on heading out at least 30 minutes before you need to leave the property. Additionally a $600 deposit for incidentals since it was now a cash free facility amid Covid, understandable..Upon check out they charged again for the resort fee, this isn’t cheap $420 usd..I asked and they said they’ll refund the first one..well a month later and of course they haven’t and now they want copies of statements emailed.. just con artists hoping people don’t notice or won’t deal with...beware!!!!! Once we arrived at the resort, check in was a process, but everything went smoothly. Hotels near The Nicklaus Par Three Experience at Vidanta Riviera Maya, Playa del Carmen on Tripadvisor: Find 167,724 traveller reviews, 55,723 candid photos, and prices for 608 hotels near The Nicklaus Par Three Experience at Vidanta Riviera Maya in Playa del Carmen, Mexico. JOYÀ, a thrilling, whimsical show in which joy, courage and friendship conquer all! Mexico’s tourism hotspots were already seeing visitor numbers drop due to the impact of violent crime, and with the coronavirus keeping more people away, it may be difficult to turn this situation around. We had a dream week at the Mayan Riviera, excellent weather at the most beautiful and clean beach in Cancún. I have to recognize Katy Polo. This was our 6th visit here in the last 4 years, so we obviously enjoy it. Transport was sanitized between rides. I have never had anything but wonderful experiences at Vidanta over the last few years, so the lack of precautions, professionalism and courtesy we found in Susanna was very disappointing. Transport from the airport will drop you off at the central lobby where your luggage is taken from you to be sterilized. Open 24 hours. Learn More . Since the booth was closer than what is recommended for social distancing and she was inappropriately wearing her mask, I began to feel uncomfortable with this, knowing we would spend the next several hours in close proximity to her. That and any timed transport, like going to Joya/Nectar. Vidanta Riviera Maya is a playground of activities, tours, and events—make sure you take advantage of it all! With live music, captivating theme nights, the high-end relaxation of Jungala, and the magnificent theatrics of Cirque du Soleil JOYÀ, the resort offers much more than just entertainment. Beautiful, huge, and super...My husband and I just returned from a week long stay at the Grand Luxxe. I was extremely apprehensive to attend based on the reviews I read, but I can personally say my experience was positive. I know many people are apprehensive to travel and have a lot of questions, so I will try my best to cover everything I was worried about before we left. The beds were comfortable. It took me a few days to realize that the toilet paper smelled like baby powder! Basic Wi-Fi was less than 2 mbps up and down and their high speed at $25 per day was 8 mbps up and down, abysmal. For a daily fee. Bei Tripadvisor auf Platz 82 von 271 Hotels in Playa del Carmen mit 4,5/5 von Reisenden bewertet. along with the latest prices and availability – book now. The hotel has great service, everything works at it should, the Villas are very nice, clean and spacious. One staff member told us they are tested every other week. We love the Vidanta Riviera Maya resort. It's that simple :)You will be able to check out the night before, which makes things so much easier! 77710 Riviera Maya, Quintana Roo. Save on your reservation by booking with our discount rates at Suites at Mayan Palace Vidanta Resort Riviera Maya in Mexico The food was very good - we were surprised.It was an amazing trip and we can't wait to return. Published on Friday, March 20, 2020 . The luxury option came with a basket of fruit, a cold appetizer, water, passion fruit juice, a hot meal and a desert.. All in all, it was a great visit and much needed vacation from all the stresses that 2020 had brought us. And then they will shuttle you to your lobby to finish up the check in process. When exiting, there will be a million people trying to talk to you. Maria Luiza is such a wonderful lady. After pickup from a central meeting point in Cancun's hotel zone, head to Cirque du Soleil’s theater, located in the Riviera Maya tropical forest north of Playa del Carmen. We are members and come to the RM Grand Luxxe 1-2 times per year. We traveled via Delta from PHL with a layover in ATL. We went to the back corner by the jacuzzi area, hammocks, and pool bar. Grand Luxxe at Vidanta Riviera Maya, Playa Paraiso: See 1,247 traveller reviews, 1,159 candid photos, and great deals for Grand Luxxe at Vidanta Riviera Maya, ranked #7 of 10 hotels in Playa Paraiso and rated 4.5 of 5 at Tripadvisor. Mayan Palace at Vidanta Riviera Maya: 1 Week Prior to Coronavirus Craziness - See 5,353 traveler reviews, 4,113 candid photos, and great deals for Mayan Palace at Vidanta Riviera Maya … We will definitely return. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The wave pool was the most crowded. Questions & answers . Recommended Reviews. You'll find a casual and relaxed environment where everyone in the family can find a favorite activity and their happiness. Have never been disappointed by Vidanta and this trip was amazing. Mexico does not require any testing, either, and there were no quarantine requirements before or after leaving the country. The next part of the sales pitch was breakfast. She works in the weddings and events section, but has been “reassigned” to other duties, including being hostess at the beach club. We encountered zero issues while traveling. After that, we were transported to our actual residence. The family was yelling and laughing the whole way back, which is fine in general, but they should have had the entire transport to themselves. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. They said they adjusted the hours during our stay. Several pools along with the only spa and gym were also closed. After a couple hours, other people arrived, but none sat in our area. I called the concierge before we arrived and they said that you can go to Jade and get groceries delivered to your room for around $3 USD. When you arrive at the Cancun airport, head straight outside and look for someone in a bright pink shirt for your transport to the resort. Vidanta Riviera Maya is a playground of activities, tours, and events—make sure you take advantage of it all! We walked 50% of the time and took the trolley the other half. You used to be able to self park near the resort, but now once you come in you are directed to the central lobby where they will park your car for you. We truly appreciate you sharing this with us, as your feedback helps us continue providing outstanding facilities and services.We hope to have an opportunity to welcome you back.With all best wishes,Grand Luxxe Riviera Maya Management. Raul our server at the pool always remembered our names and had our drinks ready. If you are going to the Vidanta Resort in Riviera Maya, Mexico, for the first time, you will want to see this video. We will be reinforced the procedures with the staff and take the necessary actions to provide all our guests with an extraordinary vacation experience.Lastly, we are pleased to clarify that at the check-in we offer a free welcome package (face mask, disinfectant, hand sanitizer) and we have these products available in our stores.In the meantime, if you have anything else to add to your report or if you would like to continue this dialogue directly through our Customer Care Centre, we kindly request that you reach out to our Customer Care Center at 1-800-292-9446 or at customerservice@grandmayan.com.mx and reference this message. The check-in & check-out process is incredibly painful. Also, Nectar was only open the second half of the week. The food was great every where we chose to eat. Just keep walking and find your ride. Open 24 hours . It gives you the menu options at all the restaurants, times they are open and also allows you to make reservations if needed. 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